CSA Terms & Policies
For those unfamiliar with the term, CSA stands for Community Supported Agriculture. It’s a model that was established to help communities invest and connect with their local farmers in a real and direct way. In short, supporters invest in the farm by paying a fee up front for a “share” of the season’s produce. In return, they receive a weekly bag of produce that contains a mix of the farm’s seasonal produce.
If you are interested in being more directly connected with your local growers on the East Side please consider becoming a CSA Member. This farm is only possible through the continued commitment of so many people and we would be grateful for your support.
Please read our CSA Terms and Polices and ensure that you full understand these policies. If you have any questions or concerns regarding these policies please contact us.
SEASONAL COMMITMENT & RISK
We are young farmers learning the trade and dealing with the ups and downs of weather and pests here in Houston and cannot guarantee that all will be available each month. By being a part of this CSA, you are taking on the risk of supporting a business directly connected to these challenging conditions and the related bounty and scarcities that come with each season. CSA Members commit for the full 12 – 16 week season as established by the seasonal registration.
We offer two (2) Payment Plans for the CSA:
The Seasonal Payment Plan is an upfront payment for the entire season providing us with much needed capital at the start of the season and as such, there is a discount on the price of a seasonal payment.
The Monthly Payment Plan is meant to give more flexibility in payment schedule and allow our CSA program to be more inclusive. It is important to note that the Monthly Plan still requires a commitment to participate for the entire 12-16 week season.
We also offer two methods for processing your payments for continued registration in the Finca Tres Robles CSA Program:
Autopay: Sign up for the automatic payment option that will pay your account in a timely fashion so that you never miss a delivery. You will receive an email outlining the payment prior to any charges being made.
Manual Payment: We provide the option to renew your CSA payments manually. You will receive an email informing you when it is time to renew your balance.
FIRST TIME MEMBER REGISTRATION FEE
New members will be charged a onetime $15.00 registration fee to cover some administrative costs. Existing and renewing members will not be required to pay this fee.
We are Houstonians and are proud to be serving the Houston area. It is important to us that we keep as much of our produce as close to the farm as possible. To encourage this, we offer reduced prices to East Side residents living in the 77003, 77011, 77012, and 77023 zip codes.
While we will not deny an East Side resident the discount, we encourage those residents who can afford it to pay the full price as a means of helping us make our CSA Program more widely accessible to those in our community and neighborhood who can benefit most.
East Sider Community Discount Coupon Codes:
Half Share – east sider half
Full Share – east sider full
We also offer two (2) different sized CSA shares to choose from – a Half Share and Full Share. The goal for each share is to provide enough to supplement the bulk of the produce needs for a family for the week.
The Full Share is meant for a family of 2-4 people, providing an assortment of 6-10 different types of seasonal vegetables and herbs each week.
The Half Share is geared for 1-2 people providing a range of 6-8 vegetables and herbs of varying quantities. Some weeks may have more than others depending on availability.
Requests to increase or decrease your CSA share sizes will be handled on a case by case basis. You can submit a request to firstname.lastname@example.org and farm staff will get back with you quickly as possible.
All payments are final. CSA Subscriptions that are terminated for any reason will not be subject to a refund.
If you believe you deserve a refund or credit for poor quality, damaged, or otherwise unusable produce, please contact the farm at email@example.com. We will evaluate on a case by case basis. The email should include:
Date & Time the CSA Share was picked up
The Pickup Location
Description of the damage or quality issue
*Photos are helpful
REUSABLE BAG POLICY
In an effort to make our CSA easy for our members and more sustainable we will provide Finca Tres Robles reusable grocery bags for everyone:
Navy Bags for Full Share
Yellow Bags for Half Share
We will fill a reusable grocery bag each week with your CSA share. Every following week you will receive another bag of the appropriate color (size), while you drop off your previous bag so that we can fill it for the upcoming week. Bags are provided at no additional cost but are expected to be returned preferably each week, but by the end of the season. A delivery hold may be placed on your account if bags are not being returned in a timely manner.
Any late registrations occurring after the 1st week of the season will have a prorated fee for the remaining weeks in the season.
If our CSA is filled to capacity, you can remain on our waiting list to be notified when a CSA share becomes available. The waiting list is a first come first serve basis.
SHARE SIGN OUT
CSA Members must sign the CSA Sign In Sheet that will be available at the pickup location and indicate if you have returned a bag that week. It is the responsibility of the CSA member to notify a farm staff member if the sheet is not available.
By joining our CSA, you agree to open and read email communications from us. Please provide the email address you use most frequently so that we can keep you informed of any changes or issues including:
Payment Notifications – Any late or missed payment all should be made promptly
Holidays & Important Updates
Subscription Renewal Notifications
SUSPENSION OF DELIVERY
If you do not have money in your account to cover the price of the CSA share, your bag will not be delivered. If a timely payment is not received, we will send an email letting you know that your service has been suspended.
Restarting your CSA delivery can take several days, so please check in with us if you are unsure of your status. The farm will not hold your bag if it shows there is a payment processing. Credit will not be given if you fail to pick up your share. If a bag is not prepared for you, there will be no charge that week.
VACATION & OUT OF TOWN POLICY
We never want our produce to go to waste and we hope you will help us make that possible. If you will be out of town or on vacation we request that you find a good home for it:
Ask a Friend: If you can’t pick up your box on a given week, why not tell a friend to pick up your bag while you’re gone? Contacting us via email the day before is helpful in ensuring there is no issue or discrepancy when they come to pick up your CSA Share. This is not only for our and our location partners’ convenience but also to protect you from having someone walk away with your CSA Share.
Donate the Share: You can also elect to donate your weekly CSA Share. Help us put our produce in good hands while you’re gone. Email firstname.lastname@example.org to notify us of your choice to donate the share that week. We ask that you provide as much advance notice as possible.
LATE PICK UP POLICY
We understand that life can be hectic and sometimes things do not always go according to plan.
Black Hole Coffee – If you cannot pick up your share on the designated Wednesday, your share will remain at Black Hole Coffee, unrefrigerated, until it closes on Thursday.
NuWaters Co-op – If you cannot pick your share on the designated Wednesday, your share will remain at your pick-up location, unrefrigerated, until location closes on Friday.
Finca Tres Robles – If you pick up on the Farm and cannot make it by on a Wednesday, your share will remain on the farm until 4pm Thursday and will then be dropped off at Bohemeos (708 Telephone Rd, Houston, TX 77023) by 5:00pm. It will remain there for pickup until closing on Friday. The farm will no longer be emailing reminders of pickup at Bohemeos
Any bags leftover will be donated or distributed among the employees of the drop off location. We want to avoid this becoming a habit so repetitive lateness may result in a warning and eventually a holding fee being charged prior to your next pick up. While we hope this will never be the case, if tardiness (especially without notifying farm staff) becomes a habit and warnings and fees have not helped, we may feel the need to terminate your CSA Share Membership. Terminated Share Memberships will not receive a refund.
We want our CSA Program to be an enjoyable experience for all involved. While we do not anticipate any issues, disrespectful behavior including rudeness, vulgarity, and other disciplinary issues directed at anyone directly or indirectly related to the CSA Program, including but not limited to farm staff/volunteers, pick up location staff/customers, or other CSA Share Members will not be tolerated. This may result in termination of your CSA Share Membership. Terminated Share Memberships will not receive a refund.
We greatly appreciate your support! If you have any questions or concerns please feel free to contact us.